Delivery & Returns

UK Order before 2 pm

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FREE Standard Delivery on all orders over £30. Royal Mail Tracked 48 - Approx 2-3 Days (Please note that this is not a guaranteed service and can take longer)

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Want it Faster?

Order over £30

FREE - Tracked Royal Mail Second Class
£1.95 - Tracked Royal Mail First Class
£4.95 - Royal Mail Next Day (Order before 2 pm Mon-Thur)

Orders Under £30

£2.95 - Tracked Royal Mail Second Class
£3.95 - Tracked Royal Mail First Class
£7.95 - Royal Mail Next Day (Order before 2 pm Mon-Thur)

This can be added at Checkout.

• Next Day Delivery does not include Saturdays

• Excludes Bank Holidays

 

When Will your order be posted?

Most orders are posted out the same day if you order before 2 pm. Your order may be posted out the next day if the order is late in the day or there is a low stock level. As we receive new stock on a daily basis then there is no need to notify you. If for some reason the item you have ordered is going to be out of stock for some time, you will be notified of this and given the option to wait or cancel your order.

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Next Day Delivery orders must be placed by 2 pm.

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Delayed or Lost in the Post orders:

Both of our delivery services are very reliable and it is very rare that anything is delayed or lost in the post. However, if this ever does occur to your order please contact us

 

Returns Policy

We offer a 30 days return policy if you wish to return a product as long as the product is unused & unopened. Items should be returned in their original packaging without seals being broken in order for a refund. We will not accept any returns that have any appearance of having been used, seals split, re-sealed with Sellotape or evidence of the product being tampered with in any way.

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Gift With Purchase: If an order has qualified to a FREE Gift with spend, and you are returning an item from this order that drops your order under the qualifying value, the price of the gift will be adjusted accordingly off your refund.

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Please return to the address below with details of your order and the reason for your return. We recommend using a delivery service and obtaining insurance in case of loss.

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WE Cosmetics Returns: 27 Wayfarers Drive, Dalgety Bay, KY11 9GE

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Once goods are returned back to us, the goods are then quality checked and a refund will be issued within 2-3 days.



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We always operate Extended Christmas returns.....Get your Christmas shopping done and have that rest of mind that if the item is not wanted for Christmas that you can return it.

As long as the seal has not been removed or the packaging opened, then you can send it back to us.



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Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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Skin Reaction & Suitability

Unfortunately we do not accept products back if they have either not suited you or have casued a reaction. For Hygiene reasons we are not able to re-use or return the product ourselves to the manufacturer.

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Damaged Items
In the event that your order arrived damaged, please let us know within 48 hours of receiving the order via email. Please explain in full the damage that occurred. We will need some information and photo evidence of the damage and packaging both inside and outer packaging in order for us to make a claim. Failure to supply enough evidence can result in us not being able to replace or refund your order. Do not throw away any packaging or use the items until a decision is made.

Please do not send the item back until the return is authorised by us.